I'm new to downloading music. Will this
be difficult?
We've made the process as easy we can. We'll guide you
through the short process, to help you get started as fast
as you want. If you find that the guide isn't completely
clear, you can just send us an email with your question, and
our support staff will show you the next step.
What music can I find?
The network has almost everything you could want - over six
million files! If it's interested someone, somewhere,
chances are, it's on the network.
I thought the software was free. Why am I being asked to
pay?
The software is completely free of charge. What you pay goes
towards supporting our technical team and paying for the
creation of more user guides. If you're unsatisfied, you can
always cancel your membership and keep the software.
Do you have anything for Mac?
Because Mac computers are used somewhat less, there's a
smaller variety of programs. However, we've located some of
the best programs available for your use!
I use AOL, will this service work for me?
Our software is completely AOL-friendly!
If I have a question, is there a someone that can help
me?
Our technical staff is always available to answer your
questions. We guarantee an answer within seventy-two hours
at the very most!
Do I need media player to play the tracks?
We provide free copies of several leading media players. For
music, we recommend the use of Windows Media Player (version
7 of higher).
Do I need a high speed connection, DSL or cable
connection?
No. Faster connections will give you faster downloads, but a
standard dial-up connection will work fine.
How long does it normally take to download a song?
It really depends on the speed of your connection. With a
regular 56.6 Kbps modem, a song lasting three minutes will
take about seven minutes to download. Longer songs (which
mean larger files) will take more time to download.
How long will I have to wait to gain access to your
website?
We provide instant access! After joining, your email address
will be added to our database, and an email giving you your
account details will be sent within seconds.
Is my registration secure and confidential?
Your privacy is very important to us. We'll never share your
information with other organizations or individuals.
Tell me more about your 100% Satisfaction Guarantee
If you're ever unsatisfied with your membership, you can
simply cancel with no further obligations.
What if I cannot find what I'm looking for?
If you can't find your files, you should try again in an
hour or two. Users are connecting and disconnecting
constantly, and it's likely that a user with what you want
will connect sooner or later. Just keep trying!
When I download, it's often slow.
The speed of your downloads will vary depending on your
connection and that of your source. The limit is often one
or the other.
When I open the software, it does not want to connect to
the server.
This is due to firewall software on your computer blocking
the network traffic. The program cannot connect if your
firewall is blocking access.
If you have Windows XP, disable the XP firewall in the
systems settings in the control panel. To do so, simply
follow these directions:
1. Click on the START button (lower left corner of Desktop).
Go: Start, Settings, Control Panel.
2. Double-click Networking and Internet Connections, and
then click Network Connections.
3. Right-click the connection on which you would like to
disable the Firewall, and then click Properties.
4. On the Advanced tab, click the box to clear the option to
Protect my computer or network.
You don't have to completely disable the built-in Windows XP
firewall.
